Windows 10 & 11 Remote repair by one specialist

Fixed while you watch. Paid only when it works.

I’m Ivan, a Windows specialist who has been fixing PCs for 15+ years. Every session is me, start to finish. I find the real cause and fix it while you watch from your own chair. No shop, no driving, no waiting a week.

What’s going on with your PC?Pick one
Virus & Malware Removal$129 flat

Complete removal, browser cleanup, and advice so it doesn’t come back.

Book this fix
  • You watch every click
  • End it anytime, one click
  • No fix, no charge
Online now
Charged only after you confirmYour card is held at booking, not charged.

★★★★★5.0from 110 reviews on Fiverr

15+ yrsfixing Windows PCs

Encryptedopen-source link, my own server

Stripecard held, charged after the fix

Read this before you let anyone in

You were taught to hang up on strangers who want remote access. Good. Keep that instinct.

The most common tech scam in America starts exactly like this. So here is how a real session differs, line by line.

I never call you first. I only connect after you book, and only with the one-time code you read to me. If someone calls claiming to be me, hang up.

A scammer
A session with me
Rushes you so you don’t think it through
Wants you calm and watching the whole time
Blacks out your screen while they work
You see every action, live, on your screen
Keeps access after the call ends
No unattended access. Session ends, access ends
Demands gift cards or payment upfront
Card charged only after you confirm the fix
Asks for your bank or email passwords
Never asks for your passwords
That is not how a scam works. It’s the exact opposite of one.

Flat prices, posted publicly

You know the number before I touch a thing.

One price per fix. No hourly meter, no surprise line items, no “while I’m in here” upsell.

Compare everything

$129
ONE-TIME

Virus & Malware Removal

The pop-up that won’t close. The browser that redirects itself. The “your PC is infected” warning that is itself the infection. Removed completely, not just quarantined.

  • Viruses, spyware, trojans
  • Browser cleanup
  • Antivirus updated
  • Prevention advice

Book virus removal

$89
ONE-TIME

PC Speed Optimization

Four-minute boots and freezing tabs are not “just getting old.” I strip the bloat and tune Windows.

Book speed fix

$149
ONE-TIME

Windows Fresh Start

A clean, proper reinstall when that’s smartest. Also how I set up a brand-new PC the right way.

Book fresh start

+$49
ADD-ON

Data Backup & Restore

Add to a Fresh Start. I back up and restore your files, up to 250 GB. You provide the drive.

Add at booking

$49
ONE-TIME

Honest Hardware Advice

Repair, upgrade, or replace? A straight answer based on how you really use your PC. I have nothing to sell you.

Book hardware advice

If you’ve been hacked or scammed

VIP Lockdown

Everything in Virus Removal, plus your Windows settings hardened, your home or office network checked, your account privacy tightened, and 30 days of priority support afterward.

  • Windows locked down
  • Network security check
  • Privacy cleanup
  • Ransomware protection
  • Disk encryption
  • 30 days priority support

$299
FLAT RATE

Book VIP Lockdown

  • Prices in USD
  • Walkthrough at the end of every session
  • Can’t fix it? You pay $0

How paying actually works

Your card is held, not charged. Watch what happens to it.

When you book, Stripe places a hold for the flat price. I fix the problem while you watch. You check it yourself. Only then does the hold become a charge.

BookHold placed. Nothing charged.
FixLive on your screen.
You confirmYou test it yourself.
ChargedReceipt by email.
Your card · Virus removalStripe
You pay$0.00
Step 1 of 4
Ivan, the technician who handles every session

Cologne, Germany · working US hours

Who you’ll be working with

Hi, I’m Ivan. The person on the other end of every session.

I’ve been fixing computers professionally for more than 15 years, first inside an IT firm handling outbreaks and failures at scale, then on my own. I started Remote Repair Computer because I was tired of watching people get a week-long wait, a vague bill, or a scammer on the phone.

So it works the opposite way: one specialist you can reach directly, a flat price before I start, and a fix you watch happen on your own screen.

15+ yearsfixing Windows PCs

Windows onlyon purpose, no Macs

Authorof a book on tech support scams

Read my story

What my clients say

Every client watched me work. Here’s what they said on Fiverr.

★★★★★

“Very Skilled! I had many viruses and other problems with 2 computers. He remotely fixed my computers. He was totally honest about his services, and he didn’t try to up sell me. I would definitely recommend him”

MM.United States

★★★★★

“This guy has been fixing my laptops for years. Removing viruses and fixing programs as well as removing unwanted programs that came with my laptop. Highly recommend”

SScott J.United States

★★★★★

“This guy knows what he is doing :) … I have used him for several computer issues as he always surpasses my expectations … knowledgeable, quick, detail-oriented, and thorough.”

BBetty G.Mexico

Reviews from completed, paid orders on Fiverr, before I launched RRC.See all 110 on Fiverr →

Free. No sign-up. No catch.

Not ready to book? Find out what’s wrong in two minutes.

I built these to give you a straight answer, not a sales pitch.

See all 10 tools

Diagnose from a photo

Snap your error or blue screen. Get what it means, in plain English.

About 1 minute

Fixability Score

A few questions tell you if it’s a quick fix or something bigger.

About 2 minutes

Scam Detector Trainer

Learn to spot fake tech-support scams before they reach you.

Great for parents

Repair Estimate

Problem, device, urgency. Your flat price in three clicks.

3 clicks

Ask the RRC Assistant

Or just describe what’s going on, in your own words.

Monthly care plans

Or keep it from breaking in the first place.

Scheduled sessions every month, a report after each one, cancel anytime.

Full plan details

Plan

Guard

$39/mo

  • 1 session a month
  • Tune-up and virus scan
  • Report after every session
Choose Guard

Most popular

Guardian

$69/mo

  • 2 sessions a month
  • Full threat scan
  • Detailed monthly report
Choose Guardian

Best for families

Homefront

$99/mo

  • 2 sessions a month
  • Shared across 3 PCs
  • Detailed reports
Choose Homefront

Best for business

Vanguard

$129/mo

  • 2 sessions a month
  • Up to 3 computers
  • Detailed reports
Choose Vanguard

Plans renew monthly. Unused sessions don’t roll over. Cancel anytime to stop future charges.

Before you book

The honest answers, including the awkward ones.

Worried about a parent getting scammed?

My free one-page Scam-Protection Checklist. Print it, keep it by the phone.

Send me the checklist

It’s the right question to ask. I use RustDesk, a well-known open-source remote support tool with an encrypted connection. I use my own copy, set up to connect through my own server, so you don’t have to configure anything. You watch every move I make on your own screen, and you can end the session in one click at any moment. I never have access to your PC when we’re not in a live session. You are in control the entire time, not me.

Because a scam works the opposite way. Scammers rush you, hide what they’re doing, demand payment upfront, and want access they can keep. I slow down, show you everything, charge only after the fix is finished, and leave nothing behind. Read my 110 reviews from Fiverr and try my free Scam Detector Trainer before you book anything at all.

No. I never need your passwords, and I never ask for them. If a site needs you to sign in, you type it yourself while I look away or you do it before we start. Anyone who asks for your passwords or bank details over the phone or in a session is a red flag.

Most fixes run 30 to 90 minutes. I diagnose first and give you a realistic time before I start. No open-ended meter running in the background.

I work from Cologne, Germany, seven days a week: 9 am to 9 pm Central European Time Monday through Friday, 10 am to 9 pm on Saturday, and 12 to 9 pm on Sunday. For most US customers that means mornings and early afternoons. My last availability is around 3 pm Eastern, 2 pm Central, 1 pm Mountain, and 12 pm Pacific. The booking page shows every open time in your own time zone, so you never have to do the math.

A Windows PC, an internet connection, and a few minutes to download one small app. That’s it. You’ll want to stay nearby during the session in case I have a question.

One small app: RustDesk, the official open-source remote support tool, with my server address already built in. The download link is in your booking confirmation email and comes from this website, so there is nothing to set up. It installs in about 30 seconds and stays on your PC like any other program, which lets me restart your computer and reconnect during a session. I can only connect while you’re there and have shared your one-time access code, and you can uninstall it any time from Windows Settings.

Then you pay nothing. Your card is only charged after the problem is fixed and you confirm it. No fix, no charge, no diagnostic fee.

Yes. Payments are handled by Stripe, a major payment processor. I never see or store your card number.

Not even a little. If you can click a link and download a file, you’re ready. I handle the rest and explain everything as I go.

Yes. The connection is encrypted, and you can shut the session down whenever you like. I don’t browse, copy, or keep your files. The one exception is if you add Data Backup and Restore to a Windows Fresh Start. Then I move your files to your own external drive or cloud account and back, and I keep no copy.

No, and that’s on purpose. I specialize in Windows PCs, which is exactly why I can fix yours fast and get it right.

Ready when you are

Your computer should just work. Let’s make that true today.

Pick a time, I connect, you watch me fix it. If it isn’t fixed, it isn’t charged.

  • Flat prices, shown before you book
  • Card held, charged only after the fix
  • You watch every click, end it anytime
  • Most fixes take 30 to 90 minutes
Book my session

Windows 10 & 11 only · Prices in USD